Stainless Steel Roses

I strive to ensure your complete satisfaction with my jewelry orders. If for any reason you are not entirely happy with your purchase, my return policy is as follows:

• Returns and Exchanges:

  • Items may be returned or exchanged within 30 days of receipt.

  • To be eligible for a return, your item must be unused and in the same condition that you received it.

• Non-Returnable Items:

  • Custom or personalized orders

  • Sale items

• Return Process:

  • To initiate a return or exchange, please contact us at [Haileysorensen497@gmail.com] with your order number and reason for the return.

  • I will provide you with a return shipping address and further instructions.

  • Please note that you will be responsible for the return shipping costs unless the item arrived damaged or defective.

• Refunds:

  • Once I receive your return and inspect the item, I will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 3 business days.

• Damaged or Defective Items:

  • If your item arrives damaged or defective, please contact us immediately at Haileysorensen497@gmail.com with a photo of the item and we will arrange for a replacement or refund.

• Questions:

  • If you have any questions about our return policy, please contact us at Haileysorensen497@gmail.com

Thank you for shopping with Hailey Sunshine Designs. I appreciate your business and am here to ensure you have a positive experience with my brand.